How do I restore the server of my webpage after a breif suspension of the account?

October 29, 2019 229 views
DigitalOcean Accounts
repaso
By:
repaso

After 1 month of non payment, we received an email informing us the suspension of the account. Immediately we checked and the credit card that we have been using for the recurring payment stop working, we made the payment immediately after.
We are not specialists, and we paid a web developer to help us create the webpage, 2 years ago.
We would like to solve it ourselves, without the help of the developer.
But the webpage is still not working, what do we have to do to solve this?.

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1 Answer
bobbyiliev MOD October 30, 2019

Hi there @repaso,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Bobby.

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