Question
How to connect to server remotely in recovery environment?
Hi there,
Unfortunately, my WordPress site was hacked and serving malware. DigitalOcean has disconnected it from the network.
I followed this guide to place it in recovery environment. Then, I requested to reconnect its network in my ticket.
After that, I was informed that my server network was reconnected and always active.
But i can’t connect to it via SSH or SFTP. I always get the “Timeout error”.
On web console, I also tried to use scp
to copy backup files into another server, but it didn’t work too.
I asked about the “Timeout error” in my ticket and a support staff told me to follow this guide again.
I’m so confusing. The backup files are really important!
Could someone please tell me what to do step by step?
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
×