Hi there,

Unfortunately, my WordPress site was hacked and serving malware. DigitalOcean has disconnected it from the network.

I followed this guide to place it in recovery environment. Then, I requested to reconnect its network in my ticket.

After that, I was informed that my server network was reconnected and always active.

But i can’t connect to it via SSH or SFTP. I always get the “Timeout error”.

On web console, I also tried to use scp to copy backup files into another server, but it didn’t work too.

I asked about the “Timeout error” in my ticket and a support staff told me to follow this guide again.

I’m so confusing. The backup files are really important!

Could someone please tell me what to do step by step?