How to get a response from support OR request account deletion?

I signed up to Digital Ocean on Friday 14/11/2025 hoping to make use of the $200 credits free offer and build some projects for learning purposes.

I set up MFA and I also linked my bank card. Immediately after, my account was blocked. Since then I have been trying to submit the form to raise a ticket while logged in - the only page I am allowed to see - with no success. I have also contacted them via contact@digitalocean.com, support@digitalocean.com and Twitter/X. I also submitted a request via the public form, which advised a ticket reference would be emailed to me shortly - which never arrived.

I have included my socials (GitHub, LinkedIn) which show that I work for a University, and certainly will match my MFA account and banking details. Not only have I had no response, since being locked I have received automated confirmation that my credits are ready to use.

I am understanding of the necessity to monitor accounts, but not receiving a response in this many days - included even confirmation of receipt of a ticket or query being submitted - is just something I do not understand.

I have come to access that Digital Ocean is not interested in me as a customer, but I also have no means to request deletion of my details as per GDPR.

Any guidance is welcome.