Question

How to stop a never ending snapshot ?

Posted November 23, 2013 5k views
This evening i'm ready to go into production, so I've release, and I halt -p (powered off) to take a snapshot. This will server to duplicate server into another location. The problem is that, AGAIN, the snapshot never ends... some days ago it taken more than 9 hours, but I've only a small 512MB/20GB droplet, until 1 week ago I taken snapshot in < 2 minutes. This evening, here in Italy is 01.29 (of morning, it's late night), my snapshot is running from 2 hours and support doesn't reply to me. How to restart my machine ?!
Add a comment
mirkotebaldi
By:
mirkotebaldi
Add a comment
1 comment
  • aubin February 1, 2016
    Reply Report

    omFg. Never had that happenned before. I gues there’s always a first time - couldn’t be at any worst of a moment. If we can’t stop the snapshot thing - at least have a notification popup where we MUST agree on snapshot creation. This is plain wrong. Happy i stuck to a pay as you go mentality, this is really making me want to switch provider now. Damnit.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
4 answers
mirkotebaldi November 23, 2013
Customer support reply:

"Unfortunately we are not able to stop the snapshot events.

There is currently a slight backlog on the scheduler, which is slowing down event processing. Which is why the event hasn't processed as quickly as usual.

We are clearing out the backend scheduler and soon as that is finished all event processing will return to normal including the events that were queued into the scheduler.

I have credited your account $5 for the inconvenience."

the problem is not the 5$, the problem is it's happened two times in 4 days !
Reply Report
info688445 August 26, 2015

this is insane! it’s hapenning to me right now. how can digitalocean let this happen.

Reply Report
cbalmeida August 27, 2015

WHAT?????????????????? CANT STOP A SNAPSHOT??? WHY THE HELL YOU DONT SAY THAT BEFORE WE START A SNAPSHOT? WHAT DO I DO NOW WITH MY SERVER DOWN?? OMG!!!

Reply Report
artsavcreativea November 4, 2016

It is not professional. Waiting for 40 minutes and it doesn’t stop. A never ending snapshot! I’m losing money while users can’t reach my sites because of you ! A lot of money !

Reply Report
  • andylettis August 3, 2017

    Wish i had found this information before i just started a snapshot of my system. Mine seems stuck, but from reading this and other posts i guess its just taking its time.

    Im assuming there still isnt a way to turn my server back on while its doing this?

    Reply Report
Submit an Answer

Looking for something else?

Ask a new question Search for more help