Question

I can't see my conversation with support

Posted April 9, 2020 144 views
Solutions

I have an open ticket with support, but now I can’t see our previous messages and the issue hasn’t been solved. My websites are down and I’m having a lot of trouble with my customers. Can somebody help me? Is there a number I can call?

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3 answers

Hey @CirculoalCuadrado,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

Thank you. They got in touch via email, but someone else had opened so I missed it. Thank you for your fast response.

You can find it somewhere in your conversation with them, they have great support, but the problem if you are like me you will not understand what they say. Even me I have an issue with my website.
Could you please explain your issue in a question you may find someone who can help you.
I am a little bit upset regarding your issue and me also. More than a week in the same place and my problem could not be solved anywhere.

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