Report this

What is the reason for this report?

I can't sign in my Github associated account

Posted on May 22, 2020

I haven’t been able to log in to my account that is associated with GitHub for several days.

I have already contacted support but had no answers. My website is running on a Droplet and I will soon be charged without taking advantage of the service.

The message I get when I try to sign in is that my account does not exist. If I try to register, I receive a notice that the account already exists.



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hey @claudioyvens10,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps! - Matt.

This comment has been deleted

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.