Even if you are the backup is impossible to restore them. My droplet is down from an hour, I can’t restore backup, even if present, and support does not respond. Terrible service.
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This question was answered by @ryanpq:
I’m really sorry that you’re having trouble with your droplet. For issues specific to your droplet such as it not responding, the best course of action is to open a support ticket with us so we can investigate.
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