Issue pointing DigitalOcean Droplet server to NameCheap domain

Hello! I am a researcher currently trying to conduct a series of online experiments with JATOS in psychology. Due to the pandemic, my access to participants has been halted, as people can’t come to my lab at the university. So I had to transfer my work online. With minimal programming experience, this has been a very demanding task (obviously). I chose JATOS to bring my studies in the online environment, and they strongly recommended using a cloud-based server, specifically DigitalOcean. Due to severe lack of time, I just blindly followed the instructions they gave out here: In order to be able to add encryption with Traefik, I purchased a domain name on NameCheap,, and tried to direct the Droplet there, according to the instructions found here: NameCheap told me it would take up to 48 hours to activate - and 50 hours later, it did not. I am very concerned that I did something wrong in my setup, or that I did not do everything I was supposed to do. My time is very very limited - on Saturday morning, I have to send links to my participants. I would immensely appreciate any help or feedback on whether I did everything right. I will sum up my actions below and add pictures to illustrate: In the section - Create New Record -, I only filled in the A part, where I copy-pasted what I think is the IP of my droplet For hostname, I wrote @, although I’m not sure that’s right. Should I have filled in any info in the other categories (e.g. AAA, CNAME, MX, TXT, SRV etc.)?

In my NameCheap account, I wrote the 3 nameservers (, ns2…, ns3…), and checked the green option. That’s all I did there.

I do realize my question is most likely silly. I’m in a strange situation, where I need to abide by a very strict timeline with my research, and it is very important that this works, because it’s too late to try out anything else. I would normally read up on this stuff myself, but I don’t have the time.

Any feedback or help would be immensely appreciated!!

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Hi there @mihaelaagherman,

I am happy to see that your website seems to be up and running already.

Would you mind sharing with the community how did you fix the problem or did you just have to wait a bit more for the DNS to propagate over the Globe?

Let me know if you have any other questions! I will be happy to help.

Regards, Bobby