Hello! I’m very excited to try out DigitalOcean to host my website. I created an account, entered my credit card information, and was immediately locked out of my account. I registered a support ticket on Sunday (6 days ago) [Ticket #3405864] which has had no response.
I understand Support is very busy, but 6 days is a long time to wait on a locked account. Is there any other way to contact Support besides tickets? How long can I expect to wait for a response?
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Accepted Answer
Hey @bagel,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
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