Question

Manage website hosted on droplet & email (hosted by microsoft office)

  • Posted July 1, 2014

Hi, I am a newbie to the ops part of website so it’s very likely that I screwed up royally.

Here is my question - my client had bought domain name through godaddy & had also email service setup on Microsoft Office Online.

When it was time for us to make the public website public (which is hosted on the droplet) I changed the nameservers in godaddy account to point to the ns1.digitalocean.com, ns2.digitalocean.com, ns3.digitalocean.com.

It was earlier NS1.BDM.MICROSOFTONLINE.COM, NS2.BDM.MICROSOFTONLINE.COM. I removed these. Totally my mistake.

Now few hours later they stoppped receiving emails. So I am assuming the change to the nameservers caused this. & changed it back to NS1.BDM.MICROSOFTONLINE.COM, to resolve the issue temporarily.

So my question is, now the public website hosted on the droplet should stop working soon. How to keep both the public website & the email service up & running?

Is this to do with MX records. If so how to resolve it?

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If they were using those nameservers, it seems that your client has set up their domain’s DNS records to be managed through Office 365. The easiest solution would probably be for them to set up the needed A record in Office 365’s control panel. Go to: Domains >Manage your website and email domains.

If that’s not possible, you’ll need to set up SRV, TXT, and CNAME records in order to use Office 365 for the domain’s mail while using different nameservers. See this article for the details.