My account is locked just after I registered digital ocean and paying the bill.

March 31, 2015 2.4k views
Billing

Could anyone help to check #572290?thanks in advance.

1 comment
7 Answers

They blocked my account as soon as I paid and gave them my social media info. Is this some kind of scam? There is absolutely no reason you should have to verify someone's personal information before allowing them to start up a sandbox vm. I will not use this service again and I will advise everyone that mentions this company that your first act with new customers is to block their accounts.

Its usual with Digital Ocean, lock is temporary usually..

You should get an email of identity verification check, where you need to send them some personal identification details and usually they reopen the account within few hours of that reply of yours.

If still this happens, even after verification, open a support ticket from your user panel..

hunky thank you very much for this reply,i'm offering them information they need.thanks again

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My account is also locked. This is a crap service, Can someone from digital ocean please give Me access to the service I am paying you for? If this is not sorted out in 24 hours then you have lost my service for ever and any one else’s that asks me what VPS service to use.

this is shit, I will never use it again

I just registered, they took my payment and locked my account for review. I get an email this morning saying it's permanent, and no information is required on my part. This is the biggest scam I've ever seen. I'm glad these thieves only got $5 of my Monely. Guess I should cancel that debit card so they dont steal anymore from me. Aws here I come.

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