I created an account last night, payed $5 with paypal, and my account says it is locked, and they sent my a ticket. I’ve replied to the ticket twice last night and this morning, and I haven’t even been able to create a droplet or anything. No responses to the ticket. Why am I locked out after paying, and why won’t someone verify my ticket?
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Accepted Answer
When creating a new account and paying with PayPal accounts, then there is often a verification process to prevent against scammers. The account is locked automatically, but the rest of the verification process is manual, so it can take up to 24 hours to get verified.
But if you don’t like this process, or you’ve lost trust in DigitalOcean, then you can contact Support and request your money back and close your account.
@hansen, @johndvera13 It seems to be working now, I got this message:
“Greetings! We have reviewed the information and removed the hold from your account. If you have any questions in the future please let us know!”
Thanks for helping me out, I didn’t expect the process to take 20 hours, but I’m unlocked now and ready to get started (finally)!
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