Question

My droplet is down for more than a day

Posted January 3, 2020 358 views
DigitalOcean

Hi,
Digitalocean have dozens of millions of investments and they cant offer a 24\7 support at a hosting?! This is ridiculous!
I have been facing an issue that my droplet is down for more than a day now.
I cannot turn it on, nor connecting to it from my terminal.
I have been contacting the support but it takes hours and All I get is generic answers like I am talking to a robot.
Does anyone have a clear answer to this ?
Ticket :#03168223

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
1 answer

Hey @smhitman,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.

Submit an Answer