Hi, Digitalocean have dozens of millions of investments and they cant offer a 24\7 support at a hosting?! This is ridiculous! I have been facing an issue that my droplet is down for more than a day now. I cannot turn it on, nor connecting to it from my terminal. I have been contacting the support but it takes hours and All I get is generic answers like I am talking to a robot. Does anyone have a clear answer to this ? Ticket :#03168223
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Hey @smhitman,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
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