My Droplet Network Is Down !!

Posted on September 2, 2020

business manger

1 day past and I still have the same problem, I resized my droplet and when I’m trying to access to my ssh or ping into my IPs I can’t find my server, it seems like it’s stopped and disconnected. The console work very well and I can see my old data, but the droplet network is down.

I need a solution please !!! ASAP.

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Denislav Gavrilov

September 2, 2020

Accepted Answer

Hey, @anassbenhima,

You say you receive 100% packet loss when you try to ping your droplet. I am just assuming here but this may be related to the global outage that happened a couple of days ago - https://www.techradar.com/news/one-of-the-largest-internet-outages-ever-recorded-occurred-this-weekend

If this is the case, you should send a ticket to support.

In the meantime let’s try to dig a little bit.

Could you try to telnet on port 22 telnet x.x.x.x 22 and see if you could make the connection? If yes, make sure you enter the correct IP when trying to connect through ssh.

If you are using VPC, maybe you blocked outside connections.

Check if root login is blocked in the ssh config (/etc/ssh/sshd_config). You should search for a line PermitRootLogin. Also, check if an ssh connection without ssh key is allowed (PasswordAuthentication no).

I hope this helps.

Best, Dennis