My server was deleted without my knowledge !!!!!!!!!!!

October 28, 2018 738 views
DigitalOcean Databases Debian 9

Dears at DigitalOcean,
You have deactivated one of our most important droplets last Thursday. It has very critical, sensitive and irrecoverable data that our clients kept with us thinking it would be safe and secure, we also thought so since we deal with a big world-class provider like yourselves. We believe we did not commit any violation to your terms of service, therefore there is no reason you would interrupt our work which depends mainly and exclusively on your web servers. If you don't fix this issue we will stop dealing with you again and we are warning the others in the field not to do also. Please give us a rational solution to the trouble you caused us.

Droplet IP :188.166.87.227

4 Answers

Hey friend,

Did you sign up with a valid credit card that could later be billed if you decided to stay with us? It is important that we keep our platform safe from anyone who would seek to abuse it. Anyone who signs up with good will and a clear attempt to enter an actual relationship with us, as customer and service provider, has nothing to fear in our attempts to keep our platform safe for our customers.

Jarland

Already the registration card was correct

It is your responsibility to fix this issue and restore the sensitive data of our clients since it is your mistake and it is in your terms of service that you are committed to protect the data of your clients. What do I do to my clients now? "Hey little clients, I've got a surprise for you! YOUR DATA ARE LOST!!!"?! If you don't do something in this we will have to take all possible actions to maintain our rights including courts until we get our data back or suitable compensation.

I have recordings of the conversations held between us and I am eager to publish them in social media in sponsored posts so that everybody get warned that if you go "Oh we stepped on your droplet by mistake, but its OK JUST CREATE ONE FROM A SCRATCH OR RESTORE A BACKUP!!!" then you will not be responsible about data held on your servers, so that you clients should go find more committed company to save their data and secure it. SEND ME A REPLY WITHIN TWO HOURS OR ELSE!

debian-s-4vcpu-8gb-ams3-01 destroyed by DO Admin 4 days ago
debian-s-4vcpu-8gb-ams3-01 removed by DO Admin 4 days ago
debian-s-4vcpu-8gb-ams3-01 powered off by DO Admin 5 days ago
debian-s-4vcpu-8gb-ams3-01 created 23 days ago
debian-s-4vcpu-8gb-ams3-01 added 23 days ago
created 23 days ago

Message from DigitalOcean

DigitalOcean Trust & Safety

Hello,

Our attempt to verify your credit or debit card was declined by your bank and we could not validate your billing profile. Like many online businesses, we may submit a temporary pre-authorization hold when a customer adds a new billing profile, so we can verify that that credit card or debit card is valid. Because we were unable to verify your billing profile, your account was locked. You might have seen this first-hand by logging in and being unable to use the Control Panel, or by seeing your Droplet(s) powered off.

Since we were unable to verify your payment, it triggered our system to mark your account as abusive, and your account had been terminated, per our Terms of Service. After this event, your account became subject to a process that removes active services as a part of this termination process. We did not intend for that process to run so quickly that we could not have a conversation with you about it first, and for that we are truly sorry. We are taking measures to prevent it from happening again. Please accept our apologies, and let us know if we can offer any assistance.

Thanks so much,
DigitalOcean Trust & Safety
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Good morning, I have had the same problem as Ahmed Bakwi says.
How can I recover my two servers that have been deleted by DO ADMIN? The two servers have been removed 2 days ago and thousands of customers are complaining. I had a saved snapshot and you deleted it too.

Please, I need to recover those servers and the snapshot I had saved.
I wait your answer.

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