Myself and my business partner have not been able to access his Digital Ocean account or his load any of his websites since Friday.
None of our emails have been responded to. There was an issue on the account that was said to have been solved weeks ago, and I have a ticket number to provide which you can use to find the conversation where this issue was resolved.
Please help us solve this issue. We don’t want to lose over 2-years worth of work. I’ve already emailed 3 times, and my business partner has emailed once.
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Accepted Answer
Hey @NineToTheUniverse,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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