Not receiving mails from droplet - cPanel points to Droplet

May 6, 2016 934 views
Email DNS

Hello guys,

I have a domain hosted on a cPanel account (not in Digital Ocean) and I have a Magento running on a Droplet Ubuntu LAMP 14.04.

The problem is all my emails account are hosted by cPanel and the notification emails from Magento do not arrive to my emails.

How ever, if I set any other email the droplet does deliver the message. It seems the internal emails are getting lock inside the droplet.

2 Answers


If you’re running sendmail, it might be trying to deliver the emails internally. Another user had the same issue, see this answer for a solution.

If you’re running postfix, try adding the following lines to /etc/postfix/ (at the very bottom of the file):

mydestination = localhost.localdomain, localhost
fallback_transport = relay

Make sure you restart postfix so that the changes take effect:

sudo service postfix restart

Thanks @kamaln7 I notice that the server is using exim instead of sendmail.

I tested this: exim -bt

The result was:
R: system_aliases for is undeliverable: Unrouteable address

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