Question

PLEASE ANSWER MY TICKET!!!!

Posted May 23, 2019 548 views
Billing

One week ago i have opened a ticket because one of my team accounts is blocked and nobody answer to me yet, what is the problem? I need a solution. The ticket is [#02669840]
My client is waiting for me and I can’t say anything because of you! please answer to me!

1 comment
  • Unfortunately the people answering these questions are not DO employees, but this is useful in letting us know of potential issues. I ask that when the issue is resolved, you answer the question with how long it took them to fix it, and why the issue occurred in the first place

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1 answer

Hey there,

Unfortunately, as a community there isn’t really anything more we can do to help with your situation as we aren’t employees of DigitalOcean. All I can suggest is that you sit tight and wait for a response from the team. It may be worth sending a single reply (as it has already been a week) to ensure that your ticket hasn’t been completely lost and to see if the DO team have any updates for you :)

Sorry for the delay but sadly we can’t help any further as a community!

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