Question

Regarding lost email address

Posted February 20, 2021 211 views
DigitalOcean Accounts

Hello, support,

I have a digital ocean account in which my website “ wehiremac.com ” is set up and having IP 139.59.176.148, I don’t remember my registered email address of that account can you please help me to find the email address of my account. Because my website is down from 4-5 days and its affect my business

actually, we don’t have any details regarding payment because it’s too old and we hire someone to setup these things now he is not available. We have only these details, the DNS record, emails account created on that accounts, domain pointed, and server IP only.

If there is any other way than payment please let me know because I don’t have any payment details available.

Can you please share the first 3-4 alphabet of the email because we have multiple email accounts but all are not working because the website DNS is updated and all mails stopped working? I have purchased a mail server that has only a 2 emails limit so I need to know first which I need to create and recover my digital ocean hosting account. I have created this one but it has not the old account so now I have only one email left so I’m asking you to help.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
1 answer

Hey @parisAnemone,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- KFSys.