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Requesting for a droplet transfer

Posted February 28, 2020 247 views
DigitalOcean Accounts

I have been requesting a droplet transfer, but I do not receive any mail, so we can not move ahead with it.
Can you help ?

Best regards
Copenhagen Games
Zahid Butt

account : info@slap.dk
website : CopenhagenGames.com

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Sui
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Sui

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1 answer
alexdo February 28, 2020

Hello, @Sui

I assume you’ve followed our tutorial for transferring Snapshot between accounts,

https://www.digitalocean.com/docs/images/snapshots/how-to/change-owners/

You might be interested in setting up a Team Account so that you can easily create droplets under your client’s account while they manage everything else such as billing: Team Accounts: Share Resources Not Passwords.

Hope this helps!

Let me know how it goes.

Regards,
Alex

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  • Sui February 28, 2020

    That was actually the guide we followed, but we did just not get the mail.
    I am not sure, because I receive all other mails from you

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    • alexdo February 29, 2020

      Hello, @Sui

      As the tutorials follows, you do not receive an email or control panel notification if someone requests to transfer a snapshot to your account. The sender should notify you directly.

      To respond to a snapshot transfer request, log in to the account to which the image was transferred and, if necessary, switch to the specific team. Then, in the main navigation click Images and visit the Snapshots tab. A Pending Transfer section appears.

      Hope this helps!

      Regards,
      Alex

      Reply Report

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