Rocketchat unable to pull up webpage after enabling ssl

Hello,

What errors do you get when you visit the IP address via https?

Also is the Rocketchat instance accessible via your https://chat.website.com domain name directly?

Regards, Bobby

Hello there,

Can you confirm if node is listening on port 3000? I’ve just spun up a droplet using the marketplace app.

You can check if node is listening on the port using the netstat command:

netstat -plunta | grep 3000

The output must be:

netstat -plunta | grep 3000
tcp        0      0 0.0.0.0:3000            0.0.0.0:*               LISTEN      1043/node
tcp        0      0 :3000    :62373     ESTABLISHED 1043/node
tcp        0      0 :3000    :62370     ESTABLISHED 1043/node
tcp        0      0 :3000    :62372     ESTABLISHED 1043/node
tcp        0      0 :3000    :62376     ESTABLISHED 1043/node
tcp        0      0 :3000    :62375     ESTABLISHED 1043/node
tcp        0      0 :3000    :62371     ESTABLISHED 1043/node
tcp        0    128 :3000    :62374     ESTABLISHED 1043/node

Also, have you made any custom changes after the initial droplet deployment? I’ve completed the installation and then used the same option to enable HTTPS:

rocketchatctl configure --lets-encrypt --root-url=https://chat.yourcompany.com --letsencrypt-email=admin@yourcompany.com

Regards, Alex