Report this

What is the reason for this report?

Root password reset email not working

Posted on March 26, 2014

I’m having issues with logging in via SSH with Putty. I have tried resetting the root password, and a new password has been sent to my email address. However, when I try to login with “root” and the password, it says it is incorrect.

Is there anything I am doing wrong here? I’m currently using Ubuntu instead of Windows with Putty, so maybe pasting in the password doesn’t work or something?



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Same problem this morning. I have a feeling it’s because I disabled password based logins in my provision script… On the plus side I build it with a provision script so it’s dad trivial to spin the whole stack back up.

Same problem - root was working a few months ago now it’s not. I tried reset via email twice, neither password worked. Also tried rebooting. Can’t get in.

Have you disabled root/password login? Try logging in through the Remote Console, does that work?

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.