Question

server cant connect through putty with correct user name and password

server info: ubuntu-s-2vcpu-4gb-sfo2-01 4 GB Memory / 80 GB Disk / SFO2 - Ubuntu 16.04.4 x64

server cant connect through putty with correct user name and password

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That’s no error message. You are successfully logged into HTMY-ubuntu-s-1vcpu-2gb-sgp1-01 as root.

@shivanand root@HTMY-ubuntu-s-1vcpu-2gb-sgp1-01:~#

What is the exact error message that it throws?