Site does not work when www is prefixed to URL

My site has been hosted at digital ocean (CENTOS)/ zpanel. This works fine when URL is typed as However when I type URL as this does not work.

I have checked httpd-vhosts.conf at /etc/zpanel/configs/apache

This shows:-

ServerName ServerAlias

In the zpanel’s DNS Manager, CNAME has been set by me as

Host Name TTL Target www 86400 IN CNAME

What is wrong? Why is is that my site does not work when URL is prefixed with www?

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I always just use @ instead or the root domain name for the www CNAME record. Try that.