Snap shot is hung .. I'm spooked

Posted August 26, 2014 2.2k views

Snap shots in the past have taken an average of 2 minutes 10 seconds.
I took another snap shot.......
After waiting many times that long I assumed the whole process was hung.
So my droplet and websites have now been down for hours.
Yes, I’ve sent in a ticket asking for help getting back up and assume one of these hours the support folks will get around to fixing this.

But I’m really spooked. What happened? Am I the only one this has happened to?

Is there some way I can get my server back up myself? I can’t take my server offline for hours (days?) just to get a backup done.


These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
1 answer

Hi Paul,

It sounds like you’ve taken the best action possible. If you ever believe that an issue is on the DigitalOcean infrastructure side, please open a support ticket. The team will be able to invesitgate what the root problem is.