Snap shot is hung .. I'm spooked

Snap shots in the past have taken an average of 2 minutes 10 seconds. I took another snap shot… After waiting many times that long I assumed the whole process was hung. So my droplet and websites have now been down for hours. Yes, I’ve sent in a ticket asking for help getting back up and assume one of these hours the support folks will get around to fixing this.

But I’m really spooked. What happened? Am I the only one this has happened to?

Is there some way I can get my server back up myself? I can’t take my server offline for hours (days?) just to get a backup done.


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Hi Paul,

It sounds like you’ve taken the best action possible. If you ever believe that an issue is on the DigitalOcean infrastructure side, please open a support ticket. The team will be able to invesitgate what the root problem is.