I’m not really sure where to turn with this. I’ve seen DO respond to community questions like this, so maybe an employee will see it. I submitted a ticket four days ago (#3621451) and haven’t received a response. I thought maybe there was some issue with the ticket system, so I submitted another one yesterday (#3626122). Haven’t gotten a response to that one either.
I’ve never had this happen with another cloud service provider. Is this normal for DO? Does anyone know some way to get DO support’s attention to get a response to a ticket?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey @cully,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.