To Customer Service: Unlock my account

July 27, 2017 162 views
Billing

FIVE hours. I gave you verification information 2 hours ago out of a total 5 hours. Unlock my account or give me my money back.

1 Answer

Hi @MSKavanagh

This is the community forum, meaning user-to-user forum, so we cannot help you with specific account issues.
You need to create a ticket with Support via the control panel or through this form:
https://www.digitalocean.com/company/contact/

It takes up to one day to get your account verified. Usually verification is only required when payment is done with PayPal or there's a mismatch between credit card and contact information.

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