Unable to log on to my droplet

Hi all. I am stuck and not getting much joy from support. I installed the unifi portal on ubuntu and it is accessed by IP address:8443 This has all been working flawlessly for 3yrs until last week. The server is still up but I can no log in. I have spent most of the day on this, so you can imagine I have tried nearly everything. if someone can get in touch that would great. Many thanks Carl

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Site Moderator
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March 8, 2022

Hello there,

You can double-check that MongoDB is running.

To start MongoDB:

  1. sudo service mongod start

Verify that the mongod process has started successfully by checking the contents of the log file at /var/log/mongodb/mongod.log for a line reading

[initandlisten] waiting for connections on port <port> where <port> is the port configured in /etc/mongod.conf, 27017 by default.

Hope that this helps!

Bobby Iliev
Site Moderator
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March 7, 2022

Hi there,

Are you able to access your server via SSH or is it also not working?

In case you can’t even access the Droplet over SSH, I could suggest accessing it via the Web console as described here:

If it is only the UniFi portal that is not working, I could suggest checking the UniFi logs at:


In there you should see more information on why it could be failing.

Feel free to share the output of the logs here if you find any errors.