Question

Unable to log on to my droplet

Hi all. I am stuck and not getting much joy from support. I installed the unifi portal on ubuntu and it is accessed by IP address:8443 This has all been working flawlessly for 3yrs until last week. The server is still up but I can no log in. I have spent most of the day on this, so you can imagine I have tried nearly everything. if someone can get in touch that would great. Many thanks Carl


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Hello there,

You can double-check that MongoDB is running.

To start MongoDB:

  1. sudo service mongod start

Verify that the mongod process has started successfully by checking the contents of the log file at /var/log/mongodb/mongod.log for a line reading

[initandlisten] waiting for connections on port <port> where <port> is the port configured in /etc/mongod.conf, 27017 by default.

Hope that this helps!

Hi there,

Are you able to access your server via SSH or is it also not working?

In case you can’t even access the Droplet over SSH, I could suggest accessing it via the Web console as described here:

https://docs.digitalocean.com/products/droplets/how-to/connect-with-console/

If it is only the UniFi portal that is not working, I could suggest checking the UniFi logs at:

/usr/lib/unifi/logs

In there you should see more information on why it could be failing.

Feel free to share the output of the logs here if you find any errors.

Best,

Bobby