Unable to login droplet using browser OR SSH

First, let me say, I am new here. Two days I have now been working on this issue and the current support ticket I have going has also done nothing to help (doesn’t help that I have to wait 4-6 hours in between each response) - hence my movement here to see if anyone else has experienced this issue.

I have been unsuccessful in logging into my new droplet, whether using browser (Chrome, IE, or Firefox) or SSH via PUTTY.

When I attempt to login, it asks me to change the root password (which was emailed to me). I change the password, but it never goes any further. I never get a request to confirm the password. In the browsers, the screen just changes and and returns to the login. In Putty, the application window closes completely.

I should note, I have followed this document to the “T”

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Accepted Answer


I know you’ve tried it so many times. But are you 100% certain that on the first login screen, you’re copy/pasting the password that DO emails you. Once you paste that in and it accepts it, you enter your new password twice. Correct?


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Yes, I login using root and the password that was emailed to me. Then it tells me I have to change my password, which I do, then the screen goes back to the login screen.

If I wasn’t putting in something correctly, I wouldn’t get the screen telling me to change my password. I tested this by putting in wrong username and wrong password. It tells me it is incorrect