By stien2569
Hello DO. My account has been in use for more than 9 months and it is only used to install nginx. 2 days ago I suddenly noticed that my account was locked without any warning. I think this is an error. I tried to send a ticket but only one response said I provided the purpose of using the droplet. I answered but now 24 hours no other response to help me. The data in that droplet is really important. Can anyone help me with reopening and retrieving data. Thanks
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Hey @stien2569,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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