website down, droplet reboot how do i get my website up and running?

October 4, 2019 72 views
Backups

Hello I am not that technical. Appreciate community help.

Received the below email.

We’ve had to reboot your Droplet as a result of an issue with the physical node that hosts your Droplet. We will continue to investigate the health of this physical node to determine if this was an isolated or systemic issue.

No action is required on your part at this time and we apologize for any troubles this may have caused ”

I have backup enabled. How do i get my website up and running?

1 Answer

Hi,

That is very good you have backups enabled but based on the notice from DO, it sounds like they only rebooted the Droplet.

Is your site not active? If not, have you logged in via SSH or Cloud console to make sure the data and files are still there? If the files and data are there then you may just need to start or restart the web server (eg, Apache or nginx).

Sometimes simply rebooting your Droplet again can help.

If you are still stuck, let us know more details about your setup like the operating system, the web server you’re using and if there are any other obvious issues like your Droplet won’t turn on or errors displayed.

Hope this helps and good luck!

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