website not connecting after performing Reset root password.

Posted on June 23, 2020

hello, someone had designed a website a long time ago and now i wanted to make some changes to it. since i was not in touch with the original developer, i did not have the console password to access the website. hence i performed a Reset root password. after this the website has gone down and i do not know how to bring it live again. please help.

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KFSys

June 23, 2020

Hi @varunarya,

This seems quite strange. Usually, a password reset does not actually cause these issues but let’s find out what’s happening.

Firstly, make sure your domain is pinging from your droplet :

ping example.com

Please note you need to change example.com with your actual domain.

If it pings that’s good. If it isn’t you’ll need to whois your domain and see if it’s still registered or if your Nameservers are working by again pinging them.

Next thing if your domain is pinging is to SSH to your droplet.

ssh root@YourDropletIp

As soon as you are in, you can see if anything is listening on port 80 and 443. You can check that by executing this command

netstat -tulpen | grep '443\|80'

If it returns an output that means your WebService is working. If nothing returns you’ll need to start your WebSerivce. Most probably is either Nginx or Apache:

If it’s Nginx