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While adding Credit card 5$ deducted by not showing in billing ?

Posted January 14, 2020 530 views
DigitalOcean Accounts

To pay my bill, i had added credit card. while adding credit card 5$ deducted i thought it will adjust in bill but bill was of 17$, and when i check bill section then 5$ is not showing anywhere.

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asodeforg
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asodeforg

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2 answers
KFSys January 15, 2020

Hi there @asodeforg,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/company/contact/#support

Regards,
KDSys

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alexdo October 28, 2020

Hello,

When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex

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