Question

Why did my account got found violated to your ToS

Posted January 25, 2020 107 views
DigitalOcean Accounts

As I said It has been found violated their ToS for no reason I just created my account and sent my identity card and a photo of my face. And It just got locked. When tried to solve this problem via email. I couldnt get a response.

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1 answer

Hey @canboraciner,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

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