Why has not our account been unlocked after payment?

Posted January 23, 2020 308 views
DigitalOcean Accounts

Dear Sir/Madam,

We already paid our debt of account. Could you please check why it has not been unlocked yet?
Look forward to your reply.

Thank you.

Schwindl Ltd.

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1 answer

Hey @infocinedaft,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!
- Matt.