Question

Why Has Support Fallen So Low?

Posted May 10, 2019 315 views
DigitalOcean Ubuntu 18.04

My ticket# 2660091 -was opened nearly 24 hours ago, and no responses as of yet. Why? There’s no excuse for charging your prices every month and abandoning your responsibility to at least acknowledge a support ticket with best intentions. I brought on 2 additional customers with me as well all migrated to DO years ago. Since then Support has declined significantly. You have removed all references to support phone numbers or email addresses, and resort only to your e-ticket system and .... SOCIAL MEDIA???

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neodaemon
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neodaemon
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3 answers
neodaemon May 13, 2019

There’s nobody home. I’ve seen this happen to many hosting companies. They just turn their lights off and expect to keep collecting paychecks. I opened my ticket 3 days ago and still no response. I’ll be closing my account and taking my customers with me. No one gets our business and treats us like this.

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  • SmallSO May 15, 2019

    I also have this idea. Our company plans to deploy its business on DigitalOcean, but now it seems that they do not meet our basic requirements. I am very disappointed with DigitalOcean’s service support, which is not like the “world-class support and services” on its official website.

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  • random42 May 15, 2019

    Thank you. You just helped me make my choice to migrate!

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SmallSO May 13, 2019

I also encountered the same problem. My ticket # 2667361 was submitted on Sunday, May 12, 2019 4:54 PM and there have been no responses so far.

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ahbao August 29, 2019

Same here…

I hardly create tickets except when there’s network problem, packet lost.

The supports are quick in asking you to provide MTR test, ip address detail, but after that there will be silent update…

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