I have $100 credit remaining in my DO account but there is a banner with "Your account has a past due balance. Please pay your past due balance of $31.27 before Tuesday, Apr 21 to prevent suspension. " at the top of the screen. The credits were already available on the account before any droplet was created. I still see $100.00 credit remaining in the top right corner. Do I need to do something else to pay off the past balance with the free credits?
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Accepted Answer
Hey @awwalseghosime,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - Matt.
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