They blocked my account for false claims, and I need to know how I can recover the files from the server and the database.
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Can you share the ticket number related to this incident? I’d be happy to look into it for you. In cases where a droplet has been compromised or similar situations our team almost always allows the opportunity to resolve the situation.
Once you share your ticket number, our privacy policy won’t let me discuss any details of the situation publicly (without your express permission) but I am happy to work with you by email (ryan@digitalocean.com) to clarify anything. I don’t have the power to overrule our Trust and Safety team on matters of abuse but I can certainly look into it and reach out to them if needed or if they took this action in error.
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