I’ve been communicating with Digital Ocean support over the past few days trying to sort out an issue with my client’s account.
There was some money owed on the account which has been paid. We were promised the account would be available again after this payment was made.
The payment has been made, but the account is still locked. We can sign in, but can not access any of the services. We can’t do anything, and what we want to do most is, turn our servers back on as they have been off since Friday when Digital Ocean deactivated the account.
Please help.
Kind regards.
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Accepted Answer
Hey @NineToTheUniverse,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - Matt.
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