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Account locked upon creation

Posted on February 10, 2020

Hey, I just created an account with DO, with the $100 credit for 2 months, and immediately after I inputed my cc info and registered, I was brought to an ‘Account is Locked’ page, with absolutely no information on why or how to handle it.

Horrible first impression!

Anyone know what happened and how I can get it unlocked?



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Hey @dmonfire716,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/start/

Regards, KDSys

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