Adding new account in WHM not working.

Posted September 26, 2014 3k views

Hi Guys,

Im a newbie here.

I installed cpanel(trial version) on my first droplet. Point my first website and mail which is working, no problem at all.

But when I tried to add a new domain under WHM->Create a New Account which is all went fine. But I cannot access this newly created account using the domain name.

Here is my set up:

  1. Added the new domain to my WHM. (assuming
  2. change the nameserver of in to point here: NS1.DIGITALOCEAN.COM, NS2.DIGITALOCEAN.COM, NS3.DIGITALOCEAN.COM

But when I tried to access the on my browser it says “server not found”.
Is there anything I need to configure to make this work?


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2 answers

Hello, all

You need to do is to allow the creation of remote domains via WHM’s Tweak Settings.

Login to WHM –> Server Configuration –> Tweak Settings –> Domains tab and look for the Allow Remote Domains and enable it.

Allow creation of parked/addon domains that resolve to other servers (e.g. domain transfers) This can be a major security problem. If you must have it enabled, be sure not to allow users to park common Internet domains.

Once this is enabled just go ahead and add your domain.

Hope that this helps!

I had the same problem as you when I started at DO. What solve my problem was set up vanity name servers. So basically every time you want to point a domain to your droplet the name servers will be and ( being the domain that is assigned to your droplet)