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can't connect through SSh to my droplet, can't access website hosted on droplet

Posted April 1, 2016 4k views
UbuntuLAMP StackDigitalOcean

Hello guys!

I’ve been using this droplet for about 3-4 months, and today all of a sudden I can’t connect through SSH, it just times out. I try to visit the wordpress website hosted on it, it times out, tried accessing the web console, it worked, tried connecting to localhost through ssh from web console and it worked, I also tried pinging its IP address ( 178.62.122.215 ) from my PC and I got this 

--- 178.62.122.215 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3024ms

I don’t know what to do, any ideas? any information I need to provide so you can help me?

Thanks

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kmelkon
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kmelkon

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11 answers
azcunaga April 18, 2018

Seems like it is a firewall issue.

I disabled the iptables firewall using the Flush All, Delete All Chains & Accept section of the tutorial below, and that did the trick for me:

sudo iptables -P INPUT ACCEPT
sudo iptables -P FORWARD ACCEPT
sudo iptables -P OUTPUT ACCEPT

sudo iptables -t nat -F
sudo iptables -t mangle -F
sudo iptables -F
sudo iptables -X

https://www.digitalocean.com/community/tutorials/how-to-list-and-delete-iptables-firewall-rules

Regards

How To List and Delete Iptables Firewall Rules
by Mitchell Anicas
Iptables is a firewall technology that plays an essential role in network security for many Linux systems. In this tutorial, we will cover how to do the following iptables tasks: list rules, clear packet and byte counters, delete rules, flush chains (delete all rules in a chain), and completely reset an iptables firewall.
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montonero July 14, 2016

Same here. Droplet seems to work fine, but I can’t login via ssh nor can I access website.

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zhaojunjie78 April 29, 2016

I got the same issue, can somebody help? thanks!

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WinTech June 12, 2016

same issue here. Can’t access via SSH neither ping it or anything…The only thing that works is the console within D.O.’s control panel. Can someone help?

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ErnestJumbe October 28, 2016

Are there any answers for this? I’ve just experienced a similar issue and after I logged in using the web console it was suddenly working.

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marcoskubis January 20, 2017

Same here. Someone has fixed it?

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tvandershpilen August 15, 2017

Same sht here… Anyone??? mb it’s time to say goodbye to DO, as this happens 2nd tima and a new droplet creation helps here

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melvyniandrag November 3, 2017

would someone post a follow up for the love of god?!?! I have the same issue here and I imagine it must have been resolved for at least one of the people above me in this thread.... I opened a ticket and I’ll let you know what they say.

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gormleyrp November 29, 2017

I have the same issue. Can’t ssh into my droplet.

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gormleyrp November 29, 2017

I am about ready to cancel my DO service

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