Hello,
We had a power outage at our office that seemed to reset/corrupt our company router configurations. Since the outage, we have not been able to access one of the domains hosted on the webserver/droplet, as well as the webhook that is stored on the page that transfers are customer orders to our file database. I have configured both ports 80 (HTTP) & 443 (HTTPS) and directed them to the computer IP that hosts the server. After all this, we still cannot access the domain. Is there something on the digital ocean’s end that could have caused this?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hello, @devine4b4168d42
If the droplet has not been rebooted or if you haven’t done any recent configuration changes, then the issue is most likely not related to the droplet itself.
You can try to access the domain using different networks and devices in order to make sure that the issue is within the office network. Also, you can double-check the router’s options/settings if they’re correct.
Regards, Alex
Hi @devine4b4168d42,
Both events shouldn’t be connected, at least the one from your Droplet’s side. The way you are explaining the issue it seems like there is a Firewall issue somewhere though.
In the reset/corruption of your router, you’ve lost some rules, which most probably means, your Firewall is preventing you to reach the droplet and execute the webhook.
Unless you’ve had your IP changed, the issue shouldn’t be coming from the Droplet. What I’ll recommend for you to check is though to connect to your Droplet and check your /var/log/secure and /var/log/messages to see if any connections from your IP reached the Droplet. I would assume not as said I think the issue is with your local Firewall rather than the Droplet but it’s still worth a try.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.