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Cannot create/reply to tickets. What is wrong with the DO website?

Posted on April 24, 2017

I need to re-enable networking for my compromised droplet, but I am unable to create nor replay to the ticket to resolve this issue.

When I click “submit ticket” to create a new ticket, “submit button” turns grey, but nothing happens and website stays same.

When I reply to existing ticket (“networking disabled”), at first it seems like the reply has been posted, but when I refresh the ticket screen, the reply is gone and nothing has been posted.

I’ve tried both Chrome and Microsoft edge, but the problem is same.

Can you please take a look at this ticket system issue as well as my droplet issue ASAP?

Thank you.

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