Question

Cannot create/reply to tickets. What is wrong with the DO website?

I need to re-enable networking for my compromised droplet, but I am unable to create nor replay to the ticket to resolve this issue.

When I click “submit ticket” to create a new ticket, “submit button” turns grey, but nothing happens and website stays same.

When I reply to existing ticket (“networking disabled”), at first it seems like the reply has been posted, but when I refresh the ticket screen, the reply is gone and nothing has been posted.

I’ve tried both Chrome and Microsoft edge, but the problem is same.

Can you please take a look at this ticket system issue as well as my droplet issue ASAP?

Thank you.


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Actually, I just found the reason.

I tried to reply/create new ticket that contains a dropbox URL (https://www.dropbox.com/s/js97fastxcf0xkw/psaux.png?dl=0).

It seems like DO website doesn’t create new ticket with dropbox URLs in it.

Now, I was able to reply to a ticket after removing dropbox URL!

@hwanikani

Since this is the community, which consists mainly of DigitalOcean customers, we wouldn’t be able to access your account or determine if it’s a platform or client-side issue that’s causing the responses to fail.

What I would recommend is using the link below to get in touch if you’re not able to submit a ticket via the DigitalOcean control panel. Ignore the “Existing Customer?” bit and fill out the form with the same name and e-mail address that is used for your account.

https://www.digitalocean.com/company/contact/

Detail the issue in full, be as complete as possible, and hopefully that’ll help.