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Data domain 'xxx': name already exists?

Posted May 15, 2018 2.5k views
DNS

Uh, I understand that a domain can only be associated with one account at a time, but this is my only account on Digitalocean. I’ve used to had the domain under the account but scrubbed/destroy my previous droplets since I couldn’t handle the monthly payments. Any help would great, thanks!

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seanndo
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seanndo

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3 answers
ryanpq May 15, 2018

Please open a ticket with our support team. They can review the record that is preventing you from adding your domain and assist in resolving the issue.

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seanndo May 15, 2018
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alexdo November 2, 2020

Hello, all

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex

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