By Billing Seal
Toronto droplet not powering on after it shut down by itself.
Clicked Power Off, as it was not working already, and now its not powering on.
Powering on Droplet Issue
18 minutes ago
Sorry, we had a problem turning your Droplet on. Please try again.
Submitted support ticket, and patiently waiting for reply.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Droplet is back online, however I haven’t heard back from DO Support yet.
It came and went once, not sure why as logs did not say.
And now it seems to be back permanently.
DO Support yet to reply to ticket.
Hey @billingSeal,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! Alex
Heya,
In such cases I’ll always recommend checking the Recovery Console as well:
https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/
If the Droplet is indeed down and you can’t connect to it even through the Recovery Console, your next step would be to indeed contact DigitalOcean’s Support.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.