Failed to load resource: the server responded with a status of 500 (Internal Server Error)

How can i fix this im uploading excel to my website then this shows up i made a virtual server and it works fine but When online it does not work

Submit an answer
Answer a question...

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Ryan Quinn
DigitalOcean Employee
DigitalOcean Employee badge
November 23, 2016
Accepted Answer

With a PHP application, when encountering a 500 error on a file upload these are the first things to check:

1.) Is the directory where the uploaded file is being placed owned by www-data (Debian/Ubuntu) or apache (CentOS)? If the web server process does not have permission to copy the file from it’s temporary location to the upload directory it can cause issues.

2.) Is the file larger than the maximum size? In your php.ini (with apache this is /etc/php5/apache2/php.ini) look for upload_max_filesize and post_max_size and make sure they are larger than any file you expect the form to receive.

3.) It is also possible that the error is occurring after the file upload if any post-upload processing is being done. If your script is doing any processing of an excel file certain libraries or other tools may be required.

You can check for any errors in the error log. When a 500 error is returned additional details of the error should be recorded there. If you’re running Apache this can be found in /var/log/apache2/error.log

i’ve already done that problem still persist

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.