Question

How do I get the Droplets to Respond?

Posted on November 12, 2024
Premium Support
Asked by Mark McWiggins

I keep trying to log into my droplets and they continue to time out What gives?

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alexdo

Site Moderator

• November 12, 2024

If you’ve made any recent changes to the Droplet’s Firewall configuration I will recommend you to double check on the last changes and ensure all settings are valid and not preventing you from access the droplet.

You can also use the DigitalOcean console and further inspect the firewall configuration like allowed ports, IPs.

https://docs.digitalocean.com/products/droplets/how-to/connect-with-console/

Regards

Bobby Iliev

Site Moderator

• November 12, 2024

Hey Mark! 👋

In addition to what has already been mentioned, if you’re using SSH to connect, make sure you’re using the correct command:

ssh root@your_droplet_ip

And make sure that your SSH key or password is correctly set up. Sometimes, just re-copying the IP address can solve it. I had a very long conversation with a community user a few weeks ago and after a long time, we found out that the IP address which the user was using was incorrect which was causing the issue.

After that, head over to your DigitalOcean Control Panel and check if your Droplets are running. If they appear offline or in a rebooting state, try using the ‘Power Cycle’ option to restart them.

If the Droplet is up and running, sometimes, connection issues like the one that you’ve described can be related to firewall settings:

On your Droplet, via the web console or Recovery Console, check the status of the UFW firewall with:
```
sudo ufw status
```
Make sure ports like 22 (SSH), 80 (HTTP), and 443 (HTTPS) are open.
In the DigitalOcean Networking section, confirm that your Cloud Firewall rules allow SSH (port 22).