By disepro
Our droplet was blocked by having a user who was phishing but it was already solved by deleting the account and notifying him by support ticket to Digital Ocean. However we still have no answer. Do Digital Ocean take a long time to respond tickets support?
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Hi there @disepro,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?
Hope that helps! - Matt.
The ticket is 03138530 Please if you can view the ticket and open the ports 80 and 443, we need the server working. The accout was phishing was blocked. Thanks a lot.
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